Terms and conditions
When you order something from us, we make every effort to make you satisfied. If there are problems, we will try to solve them together as best we can. Promise.
We've summarized a few terms and conditions and legal rules for you so you know exactly what to expect from each other.
The company information
We are registered as V.O.F. Peng Hempire and V.O.F. Peng, but you may just Peng mention. You can find us in the trade register of the Chamber of Commerce under the number 94125082. For the Tax Office we are better known as EN 8666.44.155.B.01.
Applicability
When you shop with us, these terms and conditions apply. They are not there to be difficult, but to make sure everything is fair and smooth. So when you order something, you agree to the rules listed here.
Have questions?
Email us at info@penghempire.com and then you get no later than 48 hours, but often response within 24 hours from Michael or Tyme, because we run this place together.
Product Information and Prices
We do our best to describe everything we sell as accurately and honestly as possible. If there is an accidental mistake in a price or product description, you are always welcome to cancel your order. Our goal is for you to be happy with your purchase, so we make sure of that.
Ordering Process and Payment
You pay safely through the payment system of Mollie, ING or Tick and as soon as we receive the money, we will immediately start shipping your order within 24 hours. If for some reason it does not work out, you will hear from us as soon as possible.
Delivery and Shipping Options
We collaborate with, among others PostNL and DHL To get your order to you quickly. You always get a track & trace code so you can track your package. If you don't want that, we'll send it without it, but the risk is on you.
We are currently shipping only within the Netherlands, but we have big plans to ship to the entire EU and US soon. Do you live somewhere else and still want to order? Then please contact us.
Shipping costs outside the EU
For customers outside the EU, shipping costs may be high. Unfortunately there is nothing we can do about that, and those costs are therefore yours. If legislation in your country causes problems, we will have to cancel your order.
Right of Withdrawal and Returns
We understand that you may change your mind. That's why we give you 14 days to return your order, as long as the products are still unopened and unused. The cost of returning your order is your responsibility, but we arrange refunds quickly and within 14 days at the latest. But often we push the necessary buttons within three days. So don't buy too much for the first time and don't worry, we'll work it out. Just as good friends.
Liability
We want you to enjoy our products, but are not responsible for health problems, allergies, or misuse. We only sell paper, accessories, and leisure items. What you do with them is up to you.
Problems and complaints
Of course, we hope that everything goes smoothly, but should there be a problem that we cannot solve together, it will be settled according to Dutch law.
That's it
We also have another Disclaimer and Privacy statement.
We have these terms and conditions compiled with care and had it checked by an independent party. If anything is missing or incorrect, please feel free to contact Michael and Tyme at info@penghempire.com. We update content as needed for improvement. This page was last updated on 16-08-2024.